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FAQ

Who are you and Where are you located ? 

Tibetanbeadmart.com is a online store , owned and operated by fashion Imports llc. We are located in NC , USA. All orders are shipped from NC, USA

How can I contact you ?

NO , you do NOT have to login or create an account to shop with us. You can directly checkout.

 

What forms of payment do you accept ?

We accept the following:

Online (Instant & Automatic) Payments via:
- all major credit cards /debit cards  - Visa /Mastercard/American Express/Discover

When should I expect to receive my order ?

All orders that are in stock are shipped within 3- 4 business days after payment is received . For orders made via check or money order it will take longer to process the order. Within USA it takes about 4-7 business days for orders to reach destination – via USPS first class mail. Outside USA we ship via first class international mail . Please give it about 2 to 4 weeks – depending on your location.

What is your return policy ?

Customer satisfaction is our priority. If for any reason you are not 100 % satisfied with the product please return unused- within 7 days after shipment is received . Full refund provided - less shipping cost. Returned products must be in the original condition and in original box and / or packaging . We want our customers to be happy .

I would like to order a gift for my friend. Can you ship it to his / her address ?

Yes , we can . Upon checkout please fill up the ship to address information for where you want this product to be shipped and leave in comments section that this is a gift.

Do we gift wrap ?

Upon request we will provide a nice gift box for small to medium size jewelry items only.

Can you add a special note / message to the gift item ? For example "Happy Birthday" or "Good Luck" ?

Yes, we sure can . Just let us know after you checkout that this is a gift and the message/note that you want us to add .

What is your shipping method ?

Within the USA : USPS first class mail with delivery confirmation
USPS Priority mail upon request – additional shipping charges may apply with Priority mail.

All orders over $50 – within the USA have free shipping cost via USPS first class mail .

Outside the USA : USPS first class international mail. Please note that we will not be responsible for any custom duties, if any charged by your country.

We will use other shipping methods like UPS or FEDEX upon request by customer with additional shipping charges.

What are your shipping charges ?

We try to keep shipping cost as low as possible. 

Will I receive a chain or cord with pendant like I see in the images ?

The chain or cord that you see in the pendant or bead images is Not included unless otherwise specified in the description.

How many beads will I receive per pack ?

Please check the description of the particular bead that you want to buy. It will tell you the quantity per pack.

I have other questions that are not answered here ?

Please contact us if you have any further questions - CONTACT US